At aleadinghome.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return the item(s) in their original condition within 28 days of receipt for an exchange or full refund.
Returns Procedure
- Complete the returns form included with your order, indicating the reason for the return next to the relevant product.
- Attach the provided pre-paid returns label to your parcel securely.
- Send the parcel back to us. Returns can take up to 21 working days to be processed upon receipt.
Refund Policy
We aim for you to be happy with your purchase. If you’re not, return the product following the instructions above, and we’ll exchange or refund it. Please note the exceptions listed below.
Under the Distance Selling Regulations, if you buy online or by phone, you are entitled to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge. Return postage charges will not be refunded, but a prepaid returns label will be supplied. This excludes the products listed as exceptions below. At aleadinghome.com, we extend this right up to 28 days from receipt.
Condition of Returns
It’s important that returned items are in the best possible condition. Please take reasonable care of them and return them in their original packaging.
Delivery Charges
We’ll refund any delivery charges you’ve paid, provided you return the full order (UK orders only). Please note: unless an item is faulty, this refund does not include any charges you incur returning the item to us.
Products We Are Unable to Accept for Return
- Pierced earrings, due to hygiene reasons.
- Products that have been personalized for you, such as stationery or gifts.
- Made-to-order products, such as furniture, made-to-measure items, and fabric cut by length.
We appreciate your understanding and cooperation in adhering to our returns policy.